FAQ & Sizing
I have questions about the products and sizing.... . . . (or ask us on live chat by clicking the speech bubble)
I have a specific question about the product, who do I ask?
You are welcome to chat with us on our Chat messaging solution on the bottom right of the screen, or you are welcome to email us on firstname.lastname@example.org
How do I know the product will fit my dog?
Kanine has analysed the whole landscape dogs, of all breeds and sizes. We have managed to find a balance for the majority of dogs, but as all our special loved ones are unique and different, we understand your concern. Please refer to the sizing chart we have provided. The key measurements are neck size, chest size and back length or you can send us your dog's measurement and we can help with a suggestion based on your preferred product
What are the care instructions for the products?
We provide care labels on each of our products. If you would like to know the specific care treatment information of a particular item, please let us know and we will be happy to clarify for you
Are your jackets rain proof?
Our jackets are water resistant, meaning that they have a special water resistance treatment allowing water to trickle off the fabric without permeating through the outer layer.
What is recycled leather?
Recycled leather is pre-consumer leather that would have otherwise been sent to the landfill. These leathers are put through a recycling process, resulting in the top quality leather that we use in the recycled leather products. These items have been certified as recycled by the Global recycled Standard and the Control Union Certifications B.V. in the Netherlands.
Where does your raw material come from?
We source our raw materials from all over the world, including USA, Brazil, Europe, and China. We meticulously select the best material for the perfect combination of function, feel and value.
Do your products use recycled materials?
Our products have various aspects of recyclability and sustainability. These are identified in the product descriptions where available.
I am having trouble putting your product onto my dog
There is a lot of variability in the sizes and shapes of dog. In general, if it is difficult to put the product on your dog, we would suggest that you go up one size.
Are your products machine washable?
Our care labels identify whether the products are machine washable. In general, the materials are chosen for their premium characteristics and, in certain cases, these are not machine washable. If you have a specific request on the care instruction for a particular product, please let us know and we can provide the necessary details for you.
Are your tennis balls safe for dogs?
Our tennis balls are designed and manufactured for dogs. The outer fabric is less abrasive, and so kinder, to dog’s teeth compared to a normal tennis ball. The core is enhanced to ensure resilience to a dog’s bite strength. However, for super strong biters, we would recommend you to check out our other toy products instead.
Will you be having more products online soon?
Definitely! We are constantly developing and releasing new products – do keep an eye out for new drops. You can join our email subscription so that we can notify you for all our new product launches!